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Consumer and customer information: Product recall Orion 3.1 and Orion M1

Dipl.-Ing. H. Horstmann GmbH recall all capacitive voltage detectors and indication systems type Orion 3.1 and M1 delivered until January 2019 for reasons of preventive consumer and customer protection.

Reason for consumer/customer information: It cannot be ruled out that there may be a functional weakness of the "On/Off" button which, under certain circumstances, could result in a faulty display of the device with personal safety implications.

If you, as a user of an Orion 3.1/Orion M1, have not yet sent it to us for an update, we ask you to do so immediately! Devices with a sticker “WHP …“ are not affected. If in doubt, we can check the serial number of the device to see if it has already received the update. Possible costs of the return will be borne by us.

The quality and safety of our products has the highest priority for us. We regret the incident and apologize to all customers for the inconvenience caused.

If you have any questions, please contact

  • Peter Gotthardt (Manager Internal Sales)
Tel.: +49 2056 976 139
E-mail: peter.gotthardt@horstmanngmbh.com

or

  • Jürgen Lohbeck (Head of Quality Management)
Tel.: +49 2056 976 150
E-mail: juergen.lohbeck@horstmanngmbh.com
 

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